This article describes the different scenario’s of date changes in the reservation and the expected validation flow for booked resources. Per date change scenario the expected validation behavior will be explained.
Current situation:
Currently when changing the stay period of a reservation which contains an offer/add-on/day add-on/ accommodation type the bill calculation only works if the original resource is still valid. In other words, if the resource stays within the newly chosen stay period of the reservation. However, if the resource falls outside of the period, an error will occur. The current error message does not explain the reason behind it and the user does not understand this.
Improvement:
A validation flow is added for a stay date change in the reservation and stay dates can’t be changed. We now show the user a clear message and explain why the stay dates can’t be changed. User will then be able to continue saving the stay date change where we automatically will remove the affected resource, or able to cancel the stay date change and inform the responsible department to update the configuration.
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