Page Comparison

...

You have now successfully updated your cancellation add-on on a cancelled reservation. 

Passing reservations from "Cancelled" status to "DEFINITIVE CANCELLED" status

Introduction

Now that you have correctly configured your cancellations & they are properly added to your cancelled reservation, it is important to pass the Cancelled reservations to the status Definitive Cancelled. This is needed for 2 reasons : 

1. The definitive cancelled status is the status that indicates that a reservation has been financially settled.
2. The definitive cancelled status is the status that is compliant for cancelled reservations that follow the NF525 certification. 

To manage your cancelled reservations and pass them to the "DEFINITIVE CANCELLED" status, follow this path : Maxxton Software Home > Reservation Manager > Cancellations.

Once inside, you should see the list of all of your cancelled reservations. You can also see the definitive cancelled reservations by selecting the relevant tab at the top left f your screen. 

Image Added

You can use the different filters on the left hand side to search for specific reservations, similar to the "Search Reservation" tab.  

Updating reservations individually

You can enter into each reservation individually and see the details of that reservation. When inside a specific reservation, the user can see various information such as :

• Customer information
• Reservation summary
• Reservation memos
• Cancellation details
• Reservation add-ons & reserved add-ons
• Customer / Paying customer / Agent bill

At the bottom right there is a button that allows the user to update the reservation.

Image Added

When clicked, the following pop-up appears

Image Added

Here you have the option to :

• Change the repayment status for the customer in case a repayment is due

This feature can be used when you need to repay clients (for instance if they paid too much). To Select the status from the drop down list. Please note that these statuses need to be pre-configured to appear in the list.

• Change the validation status

This feature can be used in case your business rules allow & follow a multi-validation process. Select a report from the drop down list. Please note that these statuses need to be pre-configured to appear in the list.

• Change the reservation status

The status can be changed either to status Definitive Cancelled or status Declined via the drop down list  Both of these statuses imply that the reservation has been financially settled, the only difference is that the declined status is intended for when the camping refused the reservation whereas the definitive cancelled status is used for when the guest has cancelled his stay and the created reservation has been financially settled.

• Send a report to notify the customer about the cancellation of their booking. 

This feature allows you to send out an e-mail to your customer with a PDF file that notifies them about the cancellation of their booking. Select a report from the drop down list. Please note that these statuses need to be pre-configured to appear in the list. 

Please make sure to activate the respective toggle for each update you wish to make in order to proceed. Once your selection made you may proceed to change the reservation accordingly by clicking on "Submit".

Updating reservations by bulk

You can also multi-select the reservations in the cancellations tab based on your filters. Once the multi-selection has been made, you have 3 options :

• Export selection,
• Print selection
• Update   

When clicking on "Update, a pop-up will appear that will allow you to change either the validation status or the reservation status. 

Image Added

 Once you have made the required changes to the reservations that you have selected, you can click on "Submit". If you have changed the reservation status of your reservations to "definitive cancelled", you should see them appear in the "definitive cancelled" tab (highlighted in the screenshot below).

Image Added

Congratulations, you have successfully financially settled your cancelled reservations. 

Conclusion

Using cancellation term configuration, different cancellation terms can be set up for different scenarios. These rules determine whether a payment is due when canceling a reservation, which is triggered by adding a cancellation addon in the reservation. These cancellation add-ons are configured as add-ons.

...