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You should then be redirected to the following screen :
Click on the "New add-on type" button (highlighted in the screenshot above). You should have the following pop-up appear :
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Here you can enter the name of the type (i.e. Insurance add-ons) & the add-on type (i.e. insurance). For the third field, you should select "Fees" as insurance implies a fee that will be charged to the customer on top of what he will pay for the reservation.Once all of the fields filled in go ahead and click on "create". You should then be redirected back to the following page and see your add-on type on the left side of the screen.
Last but not least, you need to activate the "Cancellation premium" toggle in the advanced settings. This is required for the system to be able to pick up the add-ons (that you will link here afterwards) when cancelling a reservation.
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Now that you have correctly configured your cancellations & they are properly added to your cancelled reservation, it is important to pass the Cancelled reservations to the status Definitive Cancelled. This is needed for 2 reasons :
- The definitive Definitive cancelled status is the status or Declined status are the only the statuses that indicates that a reservation has been financially settled.
- The definitive Definitive cancelled status is the status that is compliant for cancelled reservations that follow the NF525 certification.
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Once inside, you should see the list of all of your cancelled reservations. You can also see the definitive cancelled reservations by selecting the relevant tab at the top left f of your screen.
You can use the different filters on the left hand side to search for specific reservations, similar to the "Search Reservation" tab.
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This feature can be used when you need to repay clients (for instance if they paid too much). To Select You can select the relevant status from the drop down list. Please note that these statuses need to be pre-configured to appear in the list.
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This feature can be used in case your business rules allow & follow a multi-validation process. Select a report You can select the relevant status from the drop down list. Please note that these statuses need to be pre-configured to appear in the list.
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The status can be changed either to status "Definitive Cancelled" or status "Declined" via the drop down list Both of these statuses imply that the reservation has been financially settled, the only difference is that the "declined" status is intended for when the camping refused the reservation whereas the "definitive cancelled" status is used for when the guest has cancelled his stay and the created reservation has been financially settled.
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This feature allows you to send out an e-mail to your customer with a PDF file that notifies them about the cancellation of their booking. Select a You can select the relevant report from the drop down list. Please note that these statuses need to be pre-configured to appear in the list.
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Please make sure to activate the respective toggle for each update you wish to make in order to proceed. Once your selection made, you may proceed to change the reservation accordingly by clicking on "Submit".
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You can also multi-select the reservations in the cancellations tab based on your filters. Once the multi-selection has been made, you have 3 options :
- Export selection,
- Print selection
- Update
When clicking on "Update, a pop-up will appear that will allow you to change either the validation status or the reservation status (see above for more information on these 2 elements).
Once you have made the required changes to the reservations that you have selected, you can click on "Submit" (don't forget to activate the relevant toggle). If you have changed the reservation status of your reservations to "definitive cancelled", you should see them appear in the "definitive cancelled" tab (highlighted in the screenshot below).
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