The Reservation Request Dashboard also called the Reseller Reservation Dashboard, is an important tool created to monitor reseller reservations. This dashboard helps us easily track incoming reservations from different resellers, including well-known platforms like Airbnb, Interhome, Booking.com, and Expedia.
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Reseller Dashboard
Follow the path: Integration Manager → Resellers Dashboard
Here all the Active Resellers opted by the client would be visible
After selecting the desired Reseller on the right side you would see a Tile: “Reservations created“ ⬇️ which is basically showing count of reservation requests that came into Maxxton software from that specific Reseller in the last 24hrs
Clicking on this tile ↗️ will navigate the user to the ‘Reservation Request Dashboard’ in the Reservation Manager module ⬇️
Reservation Manager
Follow the path: Reservation Manager Module → Resellers → Reservation Request Dashboard
This will directly land you on the landing page of the Dashboard
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In ‘Advanced filter’ select Import status as ‘Fail’ Or search by a specific ‘Booking reference number’ (if you have it). This will make the failed reservation requests visible (Example: 92814230842)
No click on the Record, and a pop-up will populate on the screen called ‘Reservation details’ which will have three tabs in it:
Failure Details: As seen in below screenshot, user can see all the required details related to the reservation request that failed. It will have information like Stay dates with Guest details, Location and accommodation details and will also reflect “Possible reason for import failure“ which will determine few possible reasons due to which the reservation request had failed to process successfully in Maxxton software
Reservation Request: This tab is only visible to Maxxton employees and would have the full Reservation XML request which can be used by Maxxton for more technical debugging (if required)
Technical detail: Even this tab is visible to only Maxxton Employees and would have a information on more technical details on why the reservation request failed to process.
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