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A template is defined to generate the content of an email. Static content can be merged with information from the system. Usually emails are being created in HTML format. Apart from HTML the Velocity engine can be used to write scripts which generate HTML. Tags are available to output information from the system. An example of this is the tag $reservation_arrivaldate which is used to print the arrival date of the current reservation.  Much more info about the tags which can be used can be found on the Newyse Templates page

There are three types of templates which have different purposes:

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  • Name: as already described will be shown to the user who is actually sending out the report
  • Document type: this will define at what places the report will be available for sending out. A few possible values are reservationhousekeeping and reminderReservation specific should be included if you want to be able to send the report from Reservation Manager.
  • Distribution Channel: some places limit the number of reports shown based on this value. If for example a reservation is made by an Online Travel Agent and you would just like to show only reports with specific content for OTA's then define these OTA DC's in this report.

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Notification Manager can be used to automate sending reports by means of Tasks. A tasks task consists of 2 parts:

  • a (set of) condition(s): if a reservation matches the condition then the report will be created for this reservation
  • an action with receiver: the action itself, usually only email report, + the receiver of the email, which could be anyone involved (customer, agent, owner, location contact, etcetera)

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