Basics
Work order categories are used to define the category of the work order, an example of a category can be ‘heating’ where an item can be 'central heating not working' for example. Additional information on work order categories that could be useful are:
- A work order category can be marked as 'issue task', which means that those categories will be used in the periodical task flow within the system.
- A work order category can be linked to a resort or an accommodation type, so useless work order categories will not be offered while creating a work order.
- Configured work order material can be linked to the existing categories, to make sure only relevant material will show once completing a work order.
Additional features
When multiple departments at one location are working with the work orders (e.g. housekeeping and maintenance department), it will happen that those operational employees will see each other work orders. This is confusing and blurs the actual workload per department. How to solve that? Within MXTS, you're able to select user roles per work order categories. If the applicable user has the user role linked to its profile, he/she will be able to see work orders from that category.
- In MXTS - Operations Manager, go to the configuration section where you can select the work order categories. Note: Operations Manager - Maintenance configuration is required permission here.
- Select the desired work order category from the list (Screenshot 1)
- Here you can view, link or unlink roles for that work order category (Gif 1)
No roles linked
If no roles are linked to a work order category, it means the category is valid for all user roles. This also means that when one role is linked; make sure you link all others that need access to work orders of that category too.
Media section
Screenshot 1
Gif 1
