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A trigger is a criterion for an event that determines when the notification will be sent to the appropriate receiver.

Manual: send out a bulk notification for a one-off event

  • Examples: In case the customer needs to be informed that the Arrival time at the booked Resort changed, Name of Resort changed, etc.

Change: send out a notification when a certain value changes

  • Examples: Booking confirmation, Cancellation confirmation, Bill updated etc.

Periodical: send out a notification for recurring events

  • Examples: Pre-arrival information, Welcome home email, Reminders, etc.


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