Communication channel

Introduction

Types

• Email

• WhatsApp

Getting started

To start with communication channel, open “customer care” manager → configuration → communication channel

Open

Open

Create communication channel

• Email Communication Channel Integration

  • Using Basic Authentication (Can connect to any email client)

  • Using Microsoft Azure OAuth2.0 Authentication for Outlook

• WhatsApp Communication Channel Integration

  • Using Bird (formerly known as MessageBird)