Reservation Request Dashboard
- Darshan Sangawar
The Reservation Request Dashboard also called the Reseller Reservation Dashboard, is an important tool created to monitor reseller reservations. This dashboard helps us easily track incoming reservations from different resellers, including well-known platforms like Airbnb, Interhome, Booking.com, and Expedia.
Designed for efficiency, the dashboard allows users to keep an eye on and manage reservations from various sources. It provides a clear overview of failed reservation requests, making it simple to take the necessary actions as and when required.
In addition to managing reservations, the dashboard also displays useful statistics related to bookings. This information helps stakeholders understand the number of reservations coming from each reseller they work with. By using these insights, they can make better decisions to improve their strategies and boost overall performance.
Prerequisites:
The user should have the right to access the ‘Reservation Request Dashboard’. Below I have highlighted the right that is required by the user to access the Dashboard
How to access the Reseller Reservation Dashboard
Reservation Request Dashboard is located outside the ‘Integration Manager’ module and is in the ‘Reservation Manager' module. The Dashboard can be accessed throw two ways:
Reseller Dashboard
Reservation Manager
Reseller Dashboard
Follow the path: Integration Manager → Resellers Dashboard
Here all the Active Resellers opted by the client would be visible
After selecting the desired Reseller on the right side you would see a Tile: “Reservations created“ which is basically showing count of reservation requests that came into Maxxton software from that specific Reseller in the last 24hrs
Clicking on this tile ↗️ will navigate the user to the ‘Reservation Request Dashboard’ in the Reservation Manager module
Reservation Manager
Follow the path: Reservation Manager Module → Resellers → Reservation Request Dashboard
This will directly land you on the landing page of the Dashboard
Overview of Reseller Reservation Dashboard
On this landing page, users can view statistical data related to Reseller reservations. As a default the data reflecting on this page would be for the current date, however, user can select the date for which he/she would like to view the data for.
On this page, users can view the following information:
Total reservation request: This is the total number of reservation requests that are processed for the selected search criteria
Non-verified failed requests: This is the count of failed reservation requests that the client/system has not yet marked as ‘Verified manually.’
Verified failed requests: This is the count of failed reservation request that have been handled and marked as ‘Verified manually’ by the user/system.
Total failed requests: This is the total count of reservation requests that came into Maxxton software from Resellers but failed to process. In short, it is the sum of ‘Non verified failed requests' & 'Verified failed requests’
All four tiles are clickable and upon clicking user will be navigated further to the main dashboard as seen below
On this page user would be able to see records of reservation requests that have come to Maxxton software from Resellers. As seen in the above screenshot, the user can make use of various filters:
Reseller Filter: Will allow user to view data for all the resellers or for a specific reseller
Location Filter: This will allow user to view reservation requests for a specific location(s)
Request date: This is the filter that allows the user to select a date range for which he/she would like to see the result. By default, the date range selected in this filter is of current date
Advanced filter: Clicking on advance filter will give user more search options as below
Search bar: With this user can search for a specific reservation by using Booking reference number
Verified manually: This filter allows user to view only those reservation request records that are marked as verified manually
Import status: With this filter, user can filter reservation request depending on their import status, i.e. Success or Fail records
Reservation request status : The user can filter reservation request records depending on the type of reservation request. i.e. user can filter result depending upon if the reservation request was a confirmation request Or a modification request Or a cancellation request
On this page, there are also options to Download the result in sheet format and to view the result in list view & graphical view
Different kinds of Reservation Request Records:
Successful reservation requests records that got processed successfully in Maxxton software will be visible with ‘Import status’ column as Success and will also have a green tickmark
Failed reservation requests will have a red exclamation markon it and will have ‘Import status’ column marked as Fail.
Verified Manually failed reservation request will have ‘Import status’ as fail, but will have ‘Verified manually’ toggle ON. And as it is marked as verified manually the record will now have green tickmark
How to handle failed reservations from the Reservation Dashboard
Once the user knows what information is displaying on the Dashboard, it is quite easy for the user to make use of the dashboard to view such failed records and take appropriate action against them.
The best way to view and handle a ‘Failed’ reservation request is mentioned below
In ‘Advanced filter’ select Import status as ‘Fail’ Or search by a specific ‘Booking reference number’ (if you have it). This will make the failed reservation requests visible (Example: 92814230842)
No click on the Record, and a pop-up will populate on the screen called ‘Reservation details’ which will have three tabs in it:
Failure Details: As seen in below screenshot, user can see all the required details related to the reservation request that failed to create in Maxxton. It will have information like Stay dates with Guest details, Location and accommodation details and will also reflect “Possible reason for import failure“ which will determine few possible reasons due to which the reservation request might have failed to process successfully in Maxxton software (Refer screenshot)
Reservation Request: This tab is only visible to Maxxton employees and would have the full Reservation XML request which can be used by Maxxton for more technical debugging (if required)
Technical detail: Even this tab is visible to only Maxxton Employees and would have a information on more technical details on why the reservation request failed to process.
Now that the user has viewed the reservation detail and verified the possible reason for failure, they usually have two solutions, either to accommodate the guest in a different room (upgrade maybe) and inform the guest about it OR they can inform the guest that the booking is not confirmed/possible due to unavailability of accommodation.
In either of the cases, once the user decides takes appropriate action, he/she can mark this reservation request as verified manually by turning ON the toggle button . This step of turning ON the toggle button would indicate that the user has verified the failure and acknowledged it by manually handling the requestFurther, the user can click on the ‘Remark’ icon which is just next to the toggle button, and drop specify message/remark about the action he has taken Or want others to take related to that reservation.
In the below screenshot, two remarks are visible, one is a custom remark added by user Sharlee stating how she handled this failed reservation request by upgrading the reservation and advising the property, and another remark ‘Verified Manually' is auto-generated remark which generated when the user Sharlee marked the reservation request as 'verified’ manually by turning ON the toggle button.Users can add more remarks to this chat by clicking on the “Add remark” button located in the bottom right corner of the drawer.
From this dashboard, the user can even navigate to the reservation(s) if it is created in Maxxton. Users just need to click on the arrow ↗️ button located in the extreme right corner of individual requests and they will be navigated to that reservation.
and if the user clicks on the navigation arrow for a reservation that does not exist in Maxxton software, they will get a notification popup stating ‘No reservation available’
