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The guest will receive a unique voucher code. With the voucher code, the guest can make a new booking. This voucher has the same value as the previous booking. Both bookings will be linked to each other.
Through the voucher code, an add on will be added to the booking which deducts the same amount as saved in the previous booking.
In case the value of the voucher is higher than the new booking, an adjustment-add on will be added to correct the amount and make sure that there will not be a refund.
In case the value of the voucher is less than the new booking, the guest needs to pay the rest amount.
Steps to be taken: (details in the sub pages)
- Configuration needs
- Create Email template to inform guest on how the procedure will work
- Run script by Maxxton DBA team
- Email clients
- <to be described> convert voucher into a new booking with lower and higher amount