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Basics

Work order categories are used to define the category of the work order, an example of a category can be ‘heating’ where an item can be 'central heating not working' for example. Additional information on work order categories that could be useful are:

• A work order category can be marked as 'issue task'periodical' or 'inspection', which means that those categories will be used in the periodical task or inspection flow within the systemMaxxton Software.
• A work order category can be linked to a resort location or an accommodation type, so useless work order categories will not be offered while creating categories can be made relevant for specific locations, accommodation types or areas, which means non-relevant categories can filtered out and won't be given as an option during the creation process of a work order.
• Configured work order material can be linked to the existing categories, to make sure only relevant material will show once completing a work order.

Additional features

When multiple departments at one location are working with the work orders (e.g. housekeeping and maintenance department), it will happen that those operational employees will see each other work orders. This is confusing and blurs the actual workload per department.

How to solve that?

Within MXTS, you're able to select user roles per work order categoriescategory. If the applicable user has the user role linked to its profile, he/she will be able to see work orders from that category.

• In MXTS - Operations Manager, go to the configuration section where you can select the work order categories. Note: Operations Manager - Maintenance configuration is required permission here.
• Select the desired work order category from the list (Screenshot 1)
• Here you can view,  link or unlink roles for that work order category (Gif 1)Once you've selected the required work order category
• There's a card called 'Linked roles' where roles (configured in the back office manager) will be shown).