Using cancellation term configuration, different cancellation terms can be set up for different scenarios. These rules determine whether a payment is due when canceling a reservation, which is triggered by adding a cancellation addon in the reservation. These cancellation addons are configured as add-ons.
- the terms can be different based on the situation if there is a cancelation premium in the booking
- the terms (for definitive canceled bookings) can be different based on the fact if it is a valid reason or not
- for non-refundable please see Non-Refundable settings
Cancellation add-ons are linked to the Distribution Channel.
The logic of the set up of a canceled bill
When a booking is canceled, the original bill doesn't get changed. The system adds the cancelation add-on with a negative amount.
Example 1 where penalty is 50% for rent. Cleaning is full refundable.
Rent 1000
Cleaning 75
Total 1075
Paid 0
Cancelation Add on Rent -500
Cancelation Cleaning - 75
Total remaining 500
Example 2 where penalty is 50% for rent. Cleaning is full refundable and the booking was already paid.
Rent 1000
Cleaning 75
Total 1075
Paid 1075
Cancelation Add on Rent -500
Cancelation Cleaning - 75
Total remaining - 500