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A trigger is a criterion for an event that determines when the notification will be sent to the appropriate receiver.

  • Manual: send out a bulk notification for a one-off event
    Examples: In case the customer needs to be informed that the Arrival time at the booked Resort changed, Name of Resort changed, etc.

    Change: send out a notification when a certain value changes
    Examples: Booking Confirmation, Cancellation confirmation, Bill updated etc.

  • Periodical: send out a notification for recurring events
    Examples: Pre-arrival information, Welcome home email, Reminders, etc.


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