Customer Care
What's Improved
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Impact Calculation of Loyalty Reward Rule
During Impact Calculation of Loyalty Reward Rule, upon clicking the Calculate Impact button, a progress bar is now displayed, showing the current progress of the impact calculation. This visual indicator helps users track the status of the calculation process in real-time, offering transparency and a smoother experience while waiting for the results.
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Advanced Dynamic Search Filters on Customer Overview page
The old timeline filters on the Customer Overview page are replaced by Advanced Dynamic Search Filters. This update allows more flexible search capabilities, enabling users to filter timeline items with greater efficiency.
What's Fixed
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Multiple fixes in the usability of Customer Care
- The search functionality for the "Customer title" field is now working smoothly while creating or editing customers, ensuring accurate and efficient customer data management.
- The issue of displaying two loading bars at multiple places in Customer Care is fixed now, ensuring a cleaner and more consistent user experience without the duplicate loading indicators.
- Once all the available conditions are added while creating or editing customer status rules, the Add condition button is disabled. This ensures that no duplicate or redundant conditions are added, streamlining the process and preventing potential configuration errors. It enhances the user experience by making it clear when all possible conditions have been utilized for the status rule.
- When a user selects a value for a condition in the Update Customer Status Rule process, the summary screen now displays only the selected values for the selected condition. This ensures clarity by showing the exact configuration being applied, without including unnecessary details or unselected options, improving the overall user experience during rule updates.
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When adding a chat note and selecting a New Case, the interface now displays two buttons
- Create Case and Add Chat Note
- Reset
When adding a chat note with an Existing Case, the following buttons are now available
- Add Chat Note and Close Case
- Update Case and Add Chat Note
- Reset
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Removed the Type filter from timeline on Case and Conversation details page
The Type filter is successfully removed from the timeline on both the Case Details Page and the Conversation Details Page.
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Case creation on the Customer Overview page
The case creation functionality on the Customer Overview page is now working smoothly.
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Update reward rule
The increase, decrease and override options are now visible in the Update reward rule.
Content Manager
What's Improved
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Addition of configurable (optional) columns in the Location, Accommodation types and Add-on lists pages
For quick verification of important information in a glance for multiple rows, configurable column options are added for Locations, Accommodation types, Units and Add-ons list pages. For example
- Locations: Admin organisation, Location number, Internal location number
- Accommodation Types: Check-in/check-out time, Accommodation type groups, Early check-in/Late check-out time
- Add-ons: Stock type (Uses per day stock/Uses per stay stock), Min quantity/Max quantity
By enabling these columns on the list page, user can easily access and verify the data for providing required information.
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Improvements are made in the Amenities menu in Configuration, for better usability and to align with the new designs that match the recently updated Accommodation types, Add-ons, and Units menus.
- An enhanced list view is implemented with columns for Amenity name, code, path, category, and type, improving at-a-glance information access.
- The advanced search functionality with the inbuilt filtering options is added.
Finance Manager
What's Improved
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The user interface for transaction views is enhanced to ensure that all crucial reservation information is easily accessible. Previously, the About section was positioned above the reservation details, causing important reservation data to be pushed down and potentially overlooked. In this version, the About section is moved below the Details card on the left side of the page. This adjustment prioritizes the visibility of reservation information, which is now prominently displayed on the right side of the screen. As a result, users can quickly access and review all relevant reservation details without distractions.
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Instant Data Loading for Reservation Numbers
There is a significant improvement in the way users can manage reservations. Now, a reservation number can directly be pasted into the Reservation Number field and the system will automatically retrieve and display all relevant information associated with that reservation. Key features
- Seamless Integration: Simply copy the reservation number from the Reservation Manager (RM) and paste it into the designated field.
- Instant Data Population: As soon as the reservation number is entered or pasted, the relevant reservation details are automatically populated, streamlining the transaction process and saving a lot of time.
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Improved Transaction Details with Start and End Balances
Users can now view both the start balance and end balance of the statement while reviewing transaction details. This improvement aims to provide them with a clearer financial overview and better context for each transaction. The start balance and end balance are both displayed prominently within the transaction details, ensuring that all the necessary information is easily accessible.
Integration Manager
What's Fixed
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Reseller Configuration - Unexpected behavior while adding rate code
Resolved the issue where user experienced some unexpected behavior while linking the accommodation type under Linked accommodation type card. The process of adding reseller rate code was not working properly in some cases.
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Reseller Configuration - New linking visibility
Resolved the issue where user was unable to see the linking of the new accommodation type under 'Linked accommodation type' card as soon as they finish the linking. The accommodation type linking was visible only after hard refresh.
Notification Manager
What's New
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New parameters added regarding the customer status
New parameters are added in the task menu, to send communication regarding the customer status.
Owner Manager
What's Improved
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Enhanced Quick Search Functionality in Owner Manager
The search functionality within the Owner Manager is improved by re-introducing a streamlined quick search feature. The users can simply enter a name or a number into the search bar and hit enter to initiate a search. This enhancement is designed to accelerate the process of finding information and more intuitive. The advanced filtering options are available for more specific queries, ensuring flexibility in how users can access data.
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New Reservation Invoices Tab Added to Owner Details Page
A new tab Reservation Invoices is added to the Owner Details page. It aims to improve the way invoice reservations are displayed, providing a clearer and more organized view for users. With this tab, users can now easily access and manage invoice reservations without cluttering the main invoices section. As the information for shared invoices is sourced from a separate table, this dedicated space allows for better distinction and usability. Key features
- New Tab: Access the Reservation Invoices within the Owner Details page.
- Focused Display: The tab showcases only the reservations of type invoice, ensuring that users can quickly find the information they need.
- Improved Organization: Separate viewing of regular invoices and reservation invoices enhances overall user experience.
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There is a significant improvement in the MXTS user experience with the introduction of a new Shared Units tab. In order to enhance functionality and comply with DAC 7 legislation, this feature allows users to view all shared units associated with their accounts. Earlier, while users could share units with one another, it was not possible to visually access the shared units on the owner's interface. With this update, each user can easily locate and manage their shared units along with their own. The new Shared Units tab provides a comprehensive view, displaying the following details for each shared unit
- Location
- Unit Name
- Ownership Start Date
- Ownership End Date
- Main Share Owner
This enhancement not only improves transparency but also ensures that users stay compliant with legislative requirements.
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Enhanced DAC7 Compliance, addition of Country of Birth
With the latest software update, there is an important enhancement to comply with the DAC7 legislation. To address new requirements regarding private owners, a new field Country of Birth is added. This new field is crucial as it allows to accurately capture the birthplace of owners who may share the same residence name across different countries. By providing the full information, including the country of birth, the compliance with regulatory demands is ensured. This field will be available in the MyEnvironment section after the necessary updates to Maxxton Software have been implemented.
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An enhancement is introduced to the history sidebar, which allows greater customization and usability. The history sidebar can now be expanded by simply pressing a button and thus making it wider as required. This provides a more comfortable and efficient way to navigate through user history
- Wider View: The sidebar can now be easily expanded, offering a more spacious view.
- User Control: Adjust the width as needed to fit the workflow.
- Responsive Design: Quick toggle between the standard and expanded width for optimal accessibility.
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Enhanced Dynamic Filtering for Owners History
In this release the dynamic filtering capabilities for the Owners history is introduced. This improvement brings the new filter design to the history drawer improving the overall consistency of the software.
What's Fixed
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Fix for Disappearing Units on Owner Screen and Tab Navigation
The issue where units would intermittently disappear when opening the owner screen or switching between tabs is resolved. The problem was caused by multiple API calls for the units, which resulted in overwriting the displayed units and causing confusion. With this update, all the linked units are display correctly, even when more than one unit is associated with the owner. This improvement enhances the user experience by ensuring that all relevant information is available without any disruptions.
Reservation Manager
What's Improved
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New columns added in the export column set
Following new columns are added to support exporting details in the Search reservations menu, in the export column set
- Number of booked accommodations
- Number of days between reservation and arrival date
- Customer gender
- Company department, Company identification number, Company VAT number
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Improved Offer Selection Logic for Stays with Multiple Valid Offers
The process of displaying applicable offers for a stay when multiple offers are valid is streamlined to enhance system performance and user experience. Previously, all possible combinations of offers were displayed, which resulted in performance issues as prices were calculated and bills generated for each option. Now, when multiple offers are applicable, only the combination of offers that provides the best price (i.e., the maximum number of valid offers) are shown. This ensures that guests are presented with the most relevant and cost-effective option, reducing unnecessary price comparisons and improving performance by limiting redundant price calculations.
In the previous setup, six valid offers would result in 13 different combinations being generated. With the new improvement, this has been optimized to display only 3 relevant combinations, focusing on the best pricing options (as seen in the figure below).
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