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To start using WhatsApp communication channel (MXTS) following configuration need to be.

I assume that Message Bird (Bird.com) account is already setup, next step is to setup WhatsApp channel (Message Bird)This guide provides step-by-step instructions to integrate the Message Bird WhatsApp channel with your MXTS WhatsApp Communication Channel.

Note: Ensure you have an active Message Bird account before starting.

1. Setup WhatsApp Channel (Message Bird)

Step-by-Step guide:

  1. Login to http://Bird.com, on left navigation panel click on “Developer” menu

  2. Select “WhatsApp” menu, inside click on “WhatsApp Setup” sub-menu

  3. Click on “Add new channel” button on top right corner

  4. If you already have a phone number select “I have own number” option (The number should not be register with WhatsApp before) or else to buy a new number select “By number” and proceed to payment.

  5. Click on “Click here to start” button (Step 2 of install WhatsApp screen) to start WhatsApp installation flow, if you have already register with Meta then login with credentials or else create new account.

  6. Once the previous step is completed assign a name to the channel

  7. At last click on “Install WhatsApp” button which will create a new WhatsApp channel against the phone number.

  8. Copy and paste the Channel-Id generated on your local (Required in MXTS)

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4. Collecting Required Information for MXTS WhatsApp Communication Channel

Before we start setting up WhatsApp communication channel in MXTS we need few more details from your Message Bird account which will be used in MXTS.proceeding to MXTS, gather these details from Message Bird:

Details required:1.

  1. Access Key

...

2. Channel Id - already collected in previous steps (tick)

3. Phone number - already collected in previous steps (tick)

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  1. : Generated in Step 3.

  2. Channel ID: Created in Step 1.

  3. Phone Number: Associated with your Message Bird WhatsApp channel.

  4. Organization ID

Step-by-step guide:

  • Click on your profile top left corner

  • Click on “User settings”

  • Select “Organization” tab

  • Copy the “Organization ID” field value and paste it on your local.

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  1. Workspace IdID

Step-by-step guide:

  • Within same “Organization” tab there is sub-menu “Workspaces”

  • Click on “Workspaces” menu and copy the “Workspace ID” value and paste it on your local.

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