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Rights and Role in Web Manager
Rights and Role in Web Manager
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Customer Care configuration

Customer Care configuration

Owned by Elwin Vreeke

Last updated: Nov 29, 2021

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1. Enable customer care
Case status configuration
Customer Care - Employee profile settings
Customer Care - Permissions
Setup pre-defined content
VOIP Setup
Customer Care - Customer Status
Customer Care - Unified Inbox
Loyalty program configuration

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