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I assume that Message Bird (Bird.com) account is already setup already, next step is to setup WhatsApp channel (Message Bird).
1. Setup WhatsApp Channel (Message Bird)
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Login to Bird.com, on left navigation panel click on “Developer” menu
Select “WhatsApp” menu, inside select click on “WhatsApp Setup” sub-menu
Click on “Add new channel” button on top right corner
If you already have a phone number select “I have own number” option (The number should not be register with WhatsApp before) or else to buy a new number select “By number” and proceed to payment.
Click on “Click here to start” button (Step 2 of install WhatsApp screen) to start WhatsApp installation flow, if you have already register with Meta then login with credentials or else create new account.
Once the previous step is completed assign a name to the channel
At last click on “Install WhatsApp” button which will create a new WhatsApp channel against the phone number.
Ref: Screenshots with pointers
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Copy and paste the Channel-Id generated on your local (Required in MXTS)
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2. Setup WhatsApp Channel Template (Message Bird)
Once WhatsApp channel is setup successfully, its time to setup a Template. WhatsApp/Meta has restriction on sending message to the customer outside of WhatsApp window time (is of 24hrs). To send a message to the customer you need to send a template (only approved templates are fetched in MXTS). The templates will be approved by Meta once it is published.
Ref: To understand more about WhatsApp window time here is the Message Bird documentation link
Step-by-Step guide
In the same section “WhatsApp” inside “Developer” menu, there is “Template Management” option, click on it.
Click on “Create new project” button on top right corner
Select the Channel Type as “WhatsApp” → Interaction “WhatsApp approved” → Message Type as “Text”
Assign name to the Project and click on “Start now” button
You can edit the text as per your choice and once completed click on “Publish” button on top right corner
It takes some time for Template to be approved by Meta, in case template is not approved a failure reason is shared after which a new template need to be created
Once template is marked as green / ✅ it is approved by Meta and can be used in MXTS.
That’s it the template is now active for usage.
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3. Generate Access Key (Message Bird)
Access Key is required to use Message Bird API’s for Sending/Receiving of the messages. This is sent in the API request to authenticate user.
Step-by-Step guide
Navigate to “Developer” → “Access Management” → “Access Keys”
Click on “Add new access key” button
Assign a name and description to the key and select role as “Organization Owner” and then click on “Save” button
Copy and paste the generated access key to your notepad (it will not be visible again)
That’s it Access Key is generated. Using this access key our system fetches messages, and create webhook connection with Message Bird.
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4. Collecting Required Information for MXTS WhatsApp Communication Channel
Before we start setting up WhatsApp communication channel in MXTS we need few more details from your Message Bird account which will be used in MXTS.
Details required:
1. Access Key - already collected in previous steps 
2. Channel Id - already collected in previous steps
3. Phone number - already collected in previous steps
4. Organization Id
Step-by-step guide:
Click on your profile top left corner
Click on “User settings”
Select “Organization” tab
Copy the “Organization ID” field value and paste it on your local.
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Workspace Id
Step-by-step guide:
Within same “Organization” tab there is sub-menu “Workspaces”
Click on “Workspaces” menu and copy the “Workspace ID” value and paste it on your local.
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That’s it, we now have collected all the information required to start setting up Communication Channel - MXTS.
5. Setup WhatsApp Communication Channel in MXTS
Step-by-step guide:
Go to Customer Care Manager → Configuration → Communication Channel
Click on “Create new communication channel” button
Select “WhatsApp (
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via Message Bird)” option
Fill out necessary details like Name, Code, Default Inbox, SLA etc.
On the next step, fill out all the fields with values we have already collected in previous steps. (Make sure the phone number is same as number in Message Bird WhatsApp Channel)
Click Authenticate
If successful, the channel status changes to Authenticated.
If authentication fails, troubleshoot using the error message.
Test the integration by sending a test message.
Verify that incoming and outgoing WhatsApp messages appear in the Unified Inbox of MXTS.