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  • Tenant (Realm / Directory Id)

  • Client Id (Application Id)

  • Client secrets

  • Username(username can be any email address that you want the system to listen to new incoming emails).

Step-by-step guide to configure Azure account

Register Application
  1. Login to your organizations Azure account.

  2. Select Azure Active Directory in the left-hand navigation, then select App registrations under Manage.

  3. Select New registration. On the Register an application page, set the values as follows.

    • Set Name to a friendly name for your app.

    • Set Supported account types to the choice that makes sense for your scenario.

    • For Redirect URI, set the value that is shown in the MXTS Communication Channel page.

      • Redirect URI - https://<concern-code>.maxxton.net/customercare/en-us/azure-oauth-callback.html

  4. Choose Register. On the next page, copy the values of the Application (client) ID and Directory (tenant) ID and save them, you will need them later.

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Copy the values of the Application (client) ID and Directory (tenant) ID and save them,

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API Permission

Once the app is registered, then provide the API permissions that are required: -

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The API permission requires admin consent if you yourself don’t have admin rights.

Generate client secrets

Once the API permissions are added to the registered application, it's time to generate the client secrets.

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Once Register Application, API Permission and Generate client secrets all three of this steps are completed you can start setting up outlook account in the communication channel.

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Setup communication channel (Video)

Below is the step-by-step video guide for “How to setup Email (Azure / Outlook ) communication channel type.”

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References

https://learn.microsoft.com/en-us/exchange/client-developer/legacy-protocols/how-to-authenticate-an-imap-pop-smtp-application-by-using-oauth

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