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You have now completed the configuration of your cancellation terms. In order to manage your cancellations, please see here.
Modifying or updating cancellations for a cancelled booking
To modify or update a cancellation add-on when it is already applied on a cancelled booking, (i.e. cancel a client fee that the client refuses to pay), it is required to setup another cancellation add-on with a customizable name / rate, removing the other cancellation add-on from the booking, and adding this new cancellation add-on instead. Here is a quick guide below :
Step 1 (Prerequisite) : Create a new cancellation add-on with a customizable name / rate
First, you need to go to the Channel Manager, into the cancellation menu and create a new cancellation add-on. Once this is done, in the settings menu, make sure to activate the option to “Customize name or rate” as shown below :
You can enter any rate for this new cancellation, I would suggest to add 0€.
Step 2 : Removing the applied cancellation add-on from the booking
Once your new cancellation add-on has been setup, you can now go into any cancelled bookings that need to have the due amount changed. In the reservation, remove the cancellation add-on that corresponds to the 90€ flat fee. If the cancellation add-on is at the reservation level, go to “More options” tab and into “Reservation add-ons”.
Once inside, select the cancellation add-on to be removed.
Step 3 : Adding the new custom cancellation add-on
Finally, in this step, you can add the new, customizable cancellation add-on to the reservation from the same place where you deleted the previous one (Reservation add-on tab).
When adding the new cancellation, you are able to change the price (negative numbers are accepted as well) as well as the name.
Once added it will appear on the reservation like so :
You have now successfully updated your cancellation add-on on a cancelled reservation.
Conclusion
Using cancellation term configuration, different cancellation terms can be set up for different scenarios. These rules determine whether a payment is due when canceling a reservation, which is triggered by adding a cancellation addon in the reservation. These cancellation add-ons are configured as add-ons.
- the terms can be different based on the situation if there is a cancellation premium in the booking
- the terms (for definitive canceled bookings) can be different based on the fact if it is a valid reason or not
- modifying a cancellation add-on a cancelled booking requires the creation of another cancellation add-on with a modifiable name & rate which can then bu used in different scenarios.
- for non-refundable please see Non-Refundable settings
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