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Introduction

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Introduction

Types

• Email

• WhatsApp (Not yet integrated)…..

Getting started

To start with communication channel, open “customer care” “customer care” manager → configuration → communication channel

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Image AddedIf the communication channel has not been configured before, an empty screen will be displayed with a “create communication channel” button.

Configure channels

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Create communication channel

• Email Communication Channel Integration

  • Using Basic Authentication (Can connect to any email client)

  • Using Microsoft Azure OAuth2.0 Authentication for Outlook

• WhatsApp Communication Channel Integration

  • Using Bird (formerly known as MessageBird)