Introduction
A communication channel is a module where users can set up different kinds of channels through which they can interact with their customers.
Types
Email
WhatsApp (Not yet integrated)
…..
Getting started
To start with communication channel, open “customer care” manager → configuration → communication channel
If the communication channel has not been configured before, an empty screen will be displayed with a “create communication channel” button.
Configure channels
Configuring email communication channel