Customer Care
What's New
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Implemented the delete conversations feature
Introduced the feature that allows employees to delete one or more conversations from the Unified inbox, the All messages screen, and the Conversation details page. This delete conversation feature is only accessible to employees with the relevant permissions.
What's Fixed
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Secondary email visible to all users.
Resolved the issue where the secondary email was not visible to the non- customer care users. Now the secondary email is visible to all users, including non customer care users.
Content Manager
What's Improved
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Link Rentable and non-rentable units in import files
Added a new option in 'Accommodation types and unit import' file which allows easy linking of rentable units to non-rentable units while importing them. When importing non-rentable units, the associated rentable accommodation type code and rentable unit code can be specified directly in the file. To facilitate this two new columns, 'Linked rentable accommodation type code' and 'Linked rentable unit code', are added. It only needs to be ensured that the specified rentable units exist in the system before performing the import.
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Ability to set accommodation type-based rates for add-on packages
It is now possible to configure rates for package items within add-on packages based on the accommodation types. For example, when adding an item like cleaning to the add-on package, different cleaning rates can be specified for each accommodation type in the package item rate configuration. This ensures that tailored rates are applied for the package items depending on the accommodation type booked, providing greater flexibility and precision in pricing.
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Simplified user interface for the Specify rates for groups of persons option
The user interface for the Specify rates for groups of persons feature is simplified, and the input fields for defining the number of persons is renamed to 'Minimum subjects' and 'Maximum subjects' for clarity. This configuration allows to set different rates for groups of subjects easily.
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Using the accommodation type import file, it can now be determined whether the export of reallocation is enabled for each accommodation type. By selecting the 'Unit reallocation' during the export process, it can be identified which accommodation types have this setting enabled or disabled.
Finance Manager
What's Improved
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Enhanced filtering in revenue distribution with a dynamic search bar
Added the dynamic search bar to the task details within revenue distribution. This new feature simplifies navigation, as the tasks can now be filtered using options like location, ledger, distribution, status, resource name, reservation number, invoice number etc.
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Enhanced revenue distribution ruleset
Enhanced the user experience in the revenue distribution ruleset by making the 'Tour Operator' checkbox more prominent. When selected, the tour operator information appears clearly at the top of the ruleset detail window every time it is accessed. This improvement ensures that relevant details are displayed immediately.
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Enhanced the menu structure for the Revenue Distribution features for better user experience and clarity. The new layout consolidates related functionalities, creating a streamlined interface that allows you to manage revenue more effectively. The redesigned structure will now feature a main menu titled 'Revenue Distributions' that includes:
- Manual: A dedicated submenu for managing operations manually, ensuring quick access to manual settings.
- Scheduled: A separate submenu for scheduling tasks, making automated management easier than ever.
- Rule Setup: Formerly in the Configuration menu, this third submenu integrates seamlessly into Revenue Distributions, simplifying access to rule configurations.
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Improved transaction copying process
Previously, when a transaction was copied, it would automatically move to the 'Validated' status if it met certain validation rules, leading to confusion as users expected to manually validate copied transactions before final approval. The transaction copying process is enhanced with this update, as the copied transactions will now appear in the 'To be validated' category, allowing users to review and validate each transaction individually. This change enhances control over the validation process, improving accuracy and reducing the risk of unintended validations.
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Enhanced transaction detail overview for improved insights
The transaction detail overview is improved, offering more comprehensive information for a smoother processing experience.
- The reservation location linked to each payment can be easily viewed now, ensuring every transaction is correctly associated with its corresponding reservation.
- The workflow is streamlined now and allows opening the reservation directly in a new tab from the transaction, enabling quicker access and better multitasking.
- Included the arrival date of the reservation or client, thus providing a clearer context for each payment.
- The new balance of payment can be previewed now before processing, helping users make more informed decisions.
What's Fixed
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Unable to activate reminder scheduler
Identified the issue with enabling the reminder scheduler in the production environment. When navigating to the reminder scheduler criteria section and clicking on the enable reminder scheduler button, the reminder scheduler criteria fails to initiate, which means reminders are not being scheduled as expected. Whereas, when the enable action is performed, the scheduler should activate, allowing users to set up reminders seamlessly. We are actively working to resolve this issue to enhance your experience.
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Resolved the issue where the payer information was not displaying correctly upon entering a reservation number in the new transaction process. Previously, users had to switch to the 'Paying customer' or 'Agent' tabs and then return to the 'Customer' tab to see the payer details, causing workflow interruptions. With this update, the payer information loads seamlessly as soon as a reservation number is entered.
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Translations on statements and transaction overview
Resolved the translation issues on the statements page and transaction overview for the Dutch-speaking users. Previously, some elements, such as the amount label and the message 'There's nothing here at the moment. Start by adding new items to see them appear', were not translated, therefore confusing. This update ensures that all relevant content is now accurately translated, improving clarity and the user experience.
Front Office Manager
What's Improved
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New search bar layout in work order dashboard in Front Office Manager
Introduced a new search filter to the work order dashboard page in Front Office Manager to ensure consistency across all managers. Using it users can now search and process the work order data more effectively.
Operations Manager
What's New
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New workflow for time tracking
Introduced a new workflow that automatically captures the time spent on any work order or periodical task. This tracking begins when the task is marked as 'in progress' in the app and stops when the status is updated to 'closed', by the assignee from the app. The recorded time is visible in the work order drawer and the new worklog insight dashboard.
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Worklog insight dashboard
Launched a new dashboard to capture and display worklog insights for work orders and periodical tasks closed by the assignee. This dashboard includes the captured time from the app, standard time, and any manual time entered by the assignee. These comprehensive insights help users make informed decisions and take appropriate actions.
What's Improved
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Improved assignee filter for work orders
To enhance the process of searching work orders using various filters, a new convenient toggle is added in the assignee filter. This improvement simplifies the search for work orders assigned to both on-duty and off-duty assignees.
Owner Manager
What's Improved
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Enhanced visibility of unit owners with improved display features
A significant enhancement has been introduced to improve unit ownership management. Users can now view all owners associated with each unit, regardless of whether they are primary or co-owners. When a unit has multiple owners, the system displays the first two names, followed by a +(number) to indicate additional owners, providing a clear and concise overview of ownership. A new sidebar feature has also been added; by clicking on an owner's name, a sidebar appears listing all shared owners and their roles (primary or co-owner). Each owner's name is clickable, allowing access to their details in a new tab for further information.
What's Fixed
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Report downloads in owner settlement
Resolved the issue where users were unable to open downloaded reports in the owner settlement module. Previously, after generating and downloading a report, users encountered errors when attempting to view the file, causing workflow disruptions. With this update, the issue is fixed, and users can now open downloaded reports without any issues, ensuring smooth access to important data.
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Fix contract rules value handling in Owner Manager
Addressed an issue in the Owner Manager related to contract type rules that prevented the use of a zero value. In Maxxton Software, users were unable to activate the 'Create' button when attempting to set a contract rule value to zero, as it only became active with values of -1 or 2. Improvements are made to enable users to successfully add and update contract rules with a value of 0. These rules will now appear correctly in the wizard, ensuring a seamless experience when managing contract types.
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Eliminate duplicate owners in shared ownership creation
Resolved the issue that caused duplicate owners to be created during the shared ownership process. Previously, when a new owner was added via shared ownership, the system mistakenly created the owner twice. With this update, the process has been streamlined, and the system now correctly prevents duplicate owner entries when adding a shared owner.
Rate Manager
What's New
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Offer Exclusion
Along with configuring combinations between offers, it is now possible to set offer exclusions as well. Offer exclusions specify that certain offers cannot be applied together within the same period of a reservation, even if both offers are valid during that reservation.Offer exclusions is used for restricting overlapping offers.
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Offer import and export supports multiple rate type codes
Enhanced the offer import and export templates to support multiple rate type codes per offer rate. This ensures consistency with the behaviour already available during offer creation in Rate Manager.
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Added accommodation type name in rates import and export template
An optional column for the accommodation type name is added to the rates import and export sheet, providing additional clarity when the accommodation type code alone is not enough to identify the relevant accommodation type for rate uploads. While this column is not mandatory, it is important to download the updated template before importing new rates.
Reservation Manager
What's Improved
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Sort option added for amount columns
A sort option is added to all the amount-related columns in the search reservations menu.
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