Customer Care
What's New
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Pin the most important timeline items
Have you ever found yourself in a situation where having critical insights about your customers could make all the difference? In Customer Care, we often rely on notes and emails within the timeline to gather vital information. However, as time passes, that one crucial comment can get buried and become less accessible.
Introducing a solution to this challenge; the ability to pin any timeline item within a customer's profile. Now, you can ensure that the most important information stays right at the top, always within reach.
What's Improved
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Choosing the correct category for a memo now mandatory
Getting statistics on the communications with your customers is important, it enables you to improve the processes. But this does depend on putting the right categories on all elements. Therefor from now on it is mandatory to choose a category while writing a memo on a customer profile.
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Communication Channel details
In case you want to check your existing configuration for the communication channel, it will now show more details about the current configuration (client Id, username, tenant Id) related to "Email (Azure / Office 365)" communication channel type while updating the authentication information.
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Expand the view for reading long emails
Having all your customer context at your fingertips while responding to emails is fantastic. But we get it – sometimes you just want a bigger, clearer view of that important email. That's why we've introduced a new feature; you can now open emails in a modal for an enhanced, full-content reading experience. Just click the three dots and select 'Expand view'.
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Continue your workflow after a manual merge
We're excited to announce an improvement in our manual merge feature! Previously, merging guided you back to the customer overview page, which could be a bit disruptive. But now, we've made it more intuitive. It remembers where you started and lets you continue seamlessly from there.
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In our latest update for Customer Care, we've streamlined the way you manage contact details in . Say goodbye to confusion when adding email addresses and phone numbers! We've combined primary, secondary, and alternative contact information into a single, clear view. Now, you can effortlessly access and manage the complete customer information you need.
Content Manager
What's Improved
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New field at the unit level to capture Energylabel registration number
New legislation has been enacted in the Netherlands to indicate how energy-efficient the house is. This requires energy labels for rental units to be mandatory. A new field has been added at the unit level to store the registration number that stores a mapping between Maxxton Software units and EP-Online units.
Finance Manager
What's Fixed
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Only 8 PSPs or less are shown when there are more in the system.
In the Payment Service Provider module, we could only see 8 PSPs due to a fixed size limitation. This has been fixed, and now all PSPs will load as we scroll down.
Front Office Manager
What's New
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New column in the export column set
We have added a new column in the export column set allowing the user to export details related to customer city.
Integration Manager
What's Fixed
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The 'Period filter' not working correctly for the 'Stop Sells' card.
In the 'Stop Sells' card of the 'Reseller Configuration' expected result is now displayed when the dates are modified in the 'Period' filter.
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The 'Reset' button across all cards in the 'Supplier Connection Configuration' is now functioning correctly and displaying the expected result.
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Count issue when records are selected in 'Linked Accommodation Card' of Reseller.
Correct count is now displayed when user selects all the records in the 'Linked Accommodation Card' of the 'Reseller Connection Configuration'.
Operations Manager
What's New
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Overview of overdue periodical tasks in a drawer
Now onwards, it will be possible to see and access to update all overdue periodical tasks from the different time periods in the drawer view.
What's Improved
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User preferred pickup desk on addon list in HK dashboard
Now onwards, it will be possible to see the addon list based on user preferred pickup desks in the housekeeping dashboard.
Owner Manager
What's Fixed
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Error while creating a manual invoice on the owner details page.
Creating a manual invoice on the owner details page now requires the selection of a location, which fixes the previous error.
Rate Manager
What's New
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Possibility to round rate option on 2 decimals
It is now possible to configure the rounding for a rate option on two decimals. For example a rate of 153.856 will be rounded to 153.86.
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Possibility to select rounding for a rate option on nearest 5
It is now possible to configure the rounding for a rate option to the nearest 5. For example a rate of 16104 will be rounded to 16105.
What's Improved
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Possibility to search on Linked Representations Internal Name
Users are now able to search and filter on the internal name of the representation while linking representations to a Rentability Set.
Reservation Manager
What's New
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Create a new linked invoice reservation
From now on it will be possible to create a new linked invoice reservation related to the yearround reservation for renting and non-renting owners. Click here to find all the details of how to use this feature.
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New columns in the export column lists
We have added a few new columns in the export column lists in the Reservation manager and Front office manager allowing the user to export details related to the main door lock code and the early check-in door lock code.
What's Improved
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Improvements on invoices in the reservation
We have made some improvements on the way we currently display the (business) invoices in tab Finance of the reservation. We improved on the user interface and added an extra row to display the total amount for the financial related columns.
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