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| Step | Step description | Responsible | Ticket | ||
|---|---|---|---|---|---|
| 1A | Provide email template to inform customers | Client | |||
| 1B | Create email (template) to inform customers | Maxxton | |||
| 1C | Inform customers about upcoming voucher (Email #1) | Client | |||
| 2A | Configure Corona Voucher extra This is the extra that should be added to the original reservation as a placeholder for the costs of the reservation and to make sure that the accommodation can be removed from the original reservation. | ||||
| 2B | Configure voucher extras | Maxxton | 2B 1. extra for the current booking to store the received money | Maxxton | |
| 2C | Configure voucher configuration | Maxxton | |||
| 3C3A | Run script to process the affected reservation and generate vouchers This is a Maxxton Developed script that will add a specific Corona extra, see voucher generation | Maxxton | remove all other items and changes reservation status to checked out. This is a separate step from generating the vouchers to make sure that it is not depending on the new voucher feature. Once this script has been executed, then the accommodations are no longer blocked. | Maxxton | |
| 3B | Run script to generate vouchers for reservations with the Corona extra This script will generate a new voucher for each reservation with the Corona extra (which isn't generated yet). | ||||
| 4A | Provide email template to send vouchers to customers | Client | |||
| 4B | Create email (template) to send vouchers to customers | Maxxton | |||
| 4C | Send vouchers to the clients (Email #2) Create a Notification Manager task. Condition to select all reservations having the Validation status "Park 1". In the Action the email template can be selected and the Validation status should be updated to "park 2". | Client | |||
| 5 | Develop an online feature to redeem the voucher online. | Maxxton | |||
| 6A | Provide email template to send instructions on how to redeem the voucher online | Client | |||
| 6B | Create an email (template) to send instruction on how to redeem the voucher (Email #3) | Maxxton | |||
| 6C | Send vouchers to the clients (Email #3) Create a Notification Manager task. Condition to select all reservations having the Validation status "Park 2". In the Action the email template can be selected and the Validation status should be updated to "sent". | Client | |||
| 7 | Redeem voucher online | Customer | |||
| 8 | Redeem voucher via call center in MXTS Reservation Manager Knowledge base link: Add payments, vouchers and refunds | Client |