Customer Care
What's New
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Customer details
When a request is received on email, to share customer details, stored in the system, the report generation process is initiated within Customer Care Manager. The report is saved in a location temporarily for attachment purposes. Once the report is generated and attached, the reply is sent automatically.
What's Improved
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Customer status on customer care configuration
While editing or deleting Customer Status on Customer Care configuration, the snackbar messages are now more concise and informative, providing clear feedback regarding the actions performed.
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Company label for customer
Implemented changes that reverted customers who were mistakenly classified as type "company" back to type "customer" due to backend modifications.
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Additional phone numbers of customer
A check is implemented to verify the customer's country, if it is not present then the logged-in employee's country is referred. This logic is implemented to autofill the additional phone number country field based on the available data. Important points are
- Ensures that the country code dropdown is always rendered, regardless of the phone number or customer's country.
- Implemented the functionality where the contact details can be saved only by editing the “valid to” dates for additional email and phone numbers.
- Ensures that the phone number for the Netherlands is displayed correctly with the leading zero on the customer card.
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Right to Forget
Ability to delete customers who have cases linked to their reservations.
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Reward rule with empty dates
When updating reward rules in bulk, the "Stay date from - till" period can be set to infinity by selecting 'Update stay period' as empty.
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Reward Rule fields selected for conditions, now clearly visible
Implemented tooltips for conditions while creating or editing reward rules in order to enhance user experience and avoid confusion, especially for options with long names.
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Loyalty transaction table
Implemented searching for transactions on the same day using the "TRANSACTION DATE" filter on the loyalty transaction table.
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Reward rule update condition
- When editing reward rules and adding a new condition, the first condition is automatically selected from the list.
- When updating reward rules, the selected condition remains consistent across updates and prevents the first option being selected by default when reopening the update condition dialog.
Content Manager
What's Improved
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Easy to check amenity linking
The ability to view the linking of Amenities to Units from the Amenity menu, Accommodation types page, and Unit export is improved. Below is the overview
- Amenity menu:
The 'Linked locations, accommodation types or units' tab under Amenities (under Configuration), is segregated into three tabs viz. Locations, Accommodation types, and Units. Each tab has dedicated 'Linked Type' and 'Linked To' columns for better organisation. The 'Linked To' column displays the units to which amenity is linked.
- Unit export:
In the Units section, amenity information and other unit data can be exported. This provides more details about the linked amenities for the selected units.
- Accommodation type:
The "Linked amenity" card in Accommodation type now displays up to three linked units, with additional units shown as a "+X" chip for quick access to the full list of the units to which the an amenity is linked.
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Enhanced usability for infotext and unit list page
The usability and consistency of the Infotext list and Unit list page is improved to ensure the ease of navigation through list, find relevant information, and sort columns.
Finance Manager
What's Improved
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New access role for Account and Payouts, Revenue distribution, Scheduler.
New permissions for account and payouts, revenue distribution, and scheduler are introduced.
Front Office Manager
What's New
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Move reservation to any other unit within the selected location
This feature provides more flexibility in moving reservations to another unit within the same location. Through this, all the related conditions such as configuration, preferences, allotment, capacity etc. are ignored, making it easy to find another available unit at the given location.
Click here for more details on all the possibilities.
What's Improved
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More insight in preferences in check-in check-out list
The visibility of booked preferences is improved. New columns are added to the Check-in Check-out list, one for unit preference and one for related amenity preferences. The details in these new columns can also be exported to Excel in order to provide more insight.
Integration Manager
What's New
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Integration Manager Dashboard - Reseller
Reseller functionality is included in the Integration Manager Dashboard. The dashboard now offers a comprehensive view at resellers which allows to monitor data flow and address any issues promptly. Below is list of few Key features
- Statistics on the landing page include successful and failed reservation requests, failed export requests, Sold out accommodation types request, and more.
- Filters to sort by reseller, showing data from the last 24 hours to 7 days are available.
- The detailed overview screen provides access to failed records, which allows the request details and responses to be viewed.
With these features, the data flow with the third-party reseller can be managed proactively, in turn ensuring smooth operations. Also, these updates will enhance efficiency and speed up issue resolution.
Operations Manager
What's Improved
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New search filter layout on the work order page
As part of the page revamp and to maintain consistency across all managers, a new search filter is added to the work order page, increasing the effectiveness of data search.
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Viewing the housekeeping dashboard/summary details sector wise
Once the housekeeping planning is completed, the summary data for all sectors or specific ones can be viewed, based on the selection, and the data will be appropriately filtered.
Rate Manager
What's New
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Sorting on linked accommodation types
The sorting functionality for linked accommodation types, within offers is introduced. Now sorting can be done by accommodation type name and name path for improved usability.
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The functionality of the Rate Card in Accommodation Types is improved. The selected filters are now stored thus enabling sharing the link which displays the selected rates. Additionally, these filters persist even after a page refresh.
Reservation Manager
What's Improved
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In Search reservations, new columns are added to the export column set to in order to provide more insight related to payment term details in the reservations.
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The way to search for multiple reservations in the Search Reservations menu is improved. A new search filter is added to search for multiple reservation numbers by separating them with a comma. A similar improvement is added to the existing search field reservation ID to find multiple reservation IDs.
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