Customer Care
What's New
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Changes in customer status implementation to support flexible conditions
To support flexible conditions for changing customer status, user can configure rules that allows for various criteria and conditions to be set and evaluated. We have restructured how conditions are stored and applied. This involves separating conditions from the customer status record and allowing for multiple conditions to lead to the same status. Additionally, we have introduced configurability for distribution channels and reservation categories.
What's Improved
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Recalculates loyalty points accurately when a reservation is modified
To ensure that the system recalculates the loyalty points accurately when a reservation is modified, particularly when reward rules are removed. Addressed the issue of a reservation being re-checked in and checked out with updated loyalty program conditions (i.e., reward rules removed) and ensuring that the transaction table reflects accurate and detailed information.
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Improvements while creating/editing reward rules in Loyalty program
- Implemented improvement that when editing a reward rule for Loyalty program with a condition (like location) then fields are populated with the existing data. When editing the reward rule, populate the select field with the previously selected values.
- Implemented restriction of adding duplicate conditions to the list while creating or editing reward rules in Loyalty program.
- The “Next step” button will remain disabled while calculating overlapping rules or impact on Add Reward rule page.
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Improvement while displaying overlapping Reward rules on Add Reward rule page
- Implemented the functionality that users can review overlapping rules in a new tab while creating a reward rule and then return to the reward rule list for further actions.
- Implemented the "Show more" functionality for overlapping reward rules, where all rules are displayed on the same page without pagination. "Show less" functionality where users can hide additional overlapping rules and display only the first three. Users can easily toggle between viewing all overlapping rules and viewing only the first three, providing better control over the displayed content.
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Allowing deletion of customers with future reservations in the “Declined” or “Expired” statuses
Customers with future reservations in the “Cancelled” status cannot be deleted, while allowing deletion for customers with future reservations in the “Declined” or “Expired” statuses. To implement the functionality that allows the deletion (Right to Forget) of a customer with certain future reservation statuses while preventing deletion of customers with future reservations in the “Cancelled” status.
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Improvement in dropdown selection in CCM
- Implemented improvement that the inbox is preselected by default when linking a new case to a reservation on the conversation details page, even if the user is not part of that inbox.
- Ensuring that on Communication Channel page, the Type dropdown menu is appropriately sized, preventing the text from getting cropped inside the dropdown box.
- Implemented the functionality where the cases dropdown closes automatically when "No case" or "New case" is selected from the conversation details page or any other relevant places.
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Improvement in Archiving conversation functionality
Implemented that once a conversation is archived, all fields on the page are disabled, preventing any further edits.
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The category field is made mandatory in the customer care module while adding Memo
Implemented the functionality that while adding Memo to make the category field mandatory and disabling the next step button on until a category is selected.
Content Manager
What's Improved
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Custom fields are now available at the Unit level
Looking to store custom information for your units? Now you can use the feature of 'Custom fields' to configure and display them at the Unit level. You can store any information related to Units in these Custom fields in the same manner as Accommodation types. You can find this new feature in the "General info" section in the Units menu.
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To increase the consistency of overview pages and to help you find relevant information quickly, we have revamped the list page of locations to a new look. You can add filters, switch between list and tree view, and sort on various columns. Check out the new page in Content Manager > Locations menu!
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Linked rentability set to get an end date when archiving Accommodation types or Locations
We have added a new improvement in the archiving process for the Accommodation types and Locations. When you choose to archive any Accommodation type and Location, the linked rentability set will automatically be archived along with it if there are no future reservations for the Accommodation type or Location. This will ensure a simple and validated configuration.
Integration Manager
What's New
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Possibility to Navigate from Supplier Dashboard
In the 'Request Details' card of the supplier dashboard, hyperlinks have been added to the resources mentioned in the 'Location' and 'Items' columns. Clicking these hyperlinks will now navigate users to the origin of that resource in the 'Content Manager'.
What's Fixed
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Few bug fixes made for Supplier
To ensure a seamless user experience, we have addressed the following issues of suppliers
- Issue in updating Supplier ID: The issue related to not being able to update 'Supplier ID' field in the different cards of supplier configuration has now been resolved.
- Refresh button not working: Fixed the functionality of the Refresh button in the 'Request Details' card of the supplier dashboard, ensuring it now operates properly.
Operations Manager
What's Improved
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Create work orders on multiple units
In the work order module, there’s now a convenient feature that allows you to create work orders for multiple units within the same location when dealing with similar types of issues. This enhancement is particularly useful because it improves the process of reporting multiple work orders.
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Show next arrival date for rescheduled moment
From now onwards, while accessing the housekeeping walking route report, in addition to the departure moment, it will also be possible to see the next arrival date if the unit's current moment is rescheduled and accordingly user can prioritise tasks.
Rate Manager
What's New
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Offer translations are now available through offer import
It is now possible to add and update translations for an offer through the import template.
What's Improved
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Updating the offer policy is tracked in the history
Changes in the offer policy are now being recorded in the history. Along with the modified values, it is also possible to track who made the changes and when.
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