Email Communication Channel Integration with Basic Authentication

Step by step guide :-

1. Click on “Create communication channel” button.

2. Select communication channel type “Email (IMAP)”.

3. Set name, code, default inbox, default SLA and click on “Next” button.

4. Enter IMAP address, port, account name (username) and password.

   • IMAP URL / Address

     • Gmail - imaps://%s:%s@imap.gmail.com/INBOX

     • Outlook - imaps://%s:%s@outlook.office365.com/INBOX

   • Port number (IMAP with SSL/TSL is assigned to port number 993)

   • Username (email address)

   • Password (Login / Application password)

5. Toggle right to enable the connection, toggle left to disable the connection (This will only store the connection details and it will not establish the connection)

6. Click on “Finish” button.

• If communication channel is successfully configured then on the top it will show a tag “Authenticated”.

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