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Communication channel

Communication channel

Owned by Shrey Soni

Last updated: Jan 17, 2025

1 min read

1 Introduction
2 Types
3 Getting started
4 Create communication channel

Introduction

Types

Email
WhatsApp

Getting started

To start with communication channel, open “customer care” manager → configuration → communication channel

Create communication channel

Email Communication Channel Integration
- Using Basic Authentication (Can connect to any email client)
- Using Microsoft Azure OAuth2.0 Authentication for Outlook
WhatsApp Communication Channel Integration
- Using Bird (formerly known as MessageBird)